Plymouth's Child Bereavement Charity

About
- About Us
- Our Vision
  We aim to ensure that children, young people and their parents/carers in Plymouth and the immediate surrounding area have support at a sad and difficult time.
- Our History
  Jeremiah’s Journey began in 1996 and was created by four professionals who wanted to use their skills to help local children through a difficult life experience.
- News
What We Do
- For Families
  Supporting a child through grief, or when someone in their life is dying, can be a really difficult position for a parents or carer to be in.
- For Professionals
  We look forward to working with you to provide the best support that we can offer to children and their families who have experienced the death of someone special.
- What We Do
Get Involved
- Get Involved
- How you can make a difference
- #followthebear
  Our mission is to ensure that children, young people and their parents/carers in Plymouth and the immediate surrounding area have support at a sad and difficult time.
Supporters
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Fundraising Complaints Process

Jeremiah’s Journey is committed to delivering a high standard of fundraising to anyone who engages with or supports our fundraising activities. We are keen to hear from anyone who believes we have fallen short of the high standards we set ourselves.

You can provide your feedback by:

Telephone – 01752 424348
Email – info@jeremiahsjourney.org.uk
In Writing to Jeremiah’s Journey, Unit 10, HQ Business Centre, 237 Union Street, Plymouth, PL1 3HQ

On receiving your feedback, we will acknowledge receipt then provide an initial response to your feedback within 15 working days of receiving it. Whilst we expect to be able to resolve most complaints within that timeframe, if we need to conduct a more in-depth investigation, we will aim to provide you with a full response within 25 working days. If we are unable to meet that deadline due to exceptional circumstances, we will of course let you know.

We will always do our best to resolve any complaints through our internal complaints procedure, however, if your complaint is about our fundraising activities and we are unable to resolve it to your satisfaction, you can ask the Fundraising Standards Board, the self regulator for fundraising in the UK, to consider it by:

Submitting your complaint through the FRSB website
Calling 0333 321 8803
Writing to the Fundraising Standards Board, 65 Brushfield Street, London, E1 6AA

The Fundraising Standards Board will investigate your complaint within 20 working days of receiving it and if you are not satisfied with its conclusions, you can request that their Board of Directors look at it again. Their decision will be made within 60 calendar days, will be final and will be made public.

Jeremiah’s Journey is a member of the Fundraising Standards Board and we agree to abide by its decisions. Please note that the Fundraising Standards Board can only consider complaints received within 3 months of the original incident.